- January 17, 2011 - SysCompare 4
General Release. Build #27044
- January 17, 2011 - Helpdesk
With the release of the new MTM Software website, we are making our helpdesk request process available directly to you. Visit the new public helpdesk for assistance or to submit a request for assistance.
- September 15, 2010
Based on your feedback and are proud to announce global access to our entry level tool. Our standard evaluation version will automatically convert to a LITE version at the end of the trial period.
- June 14, 2009 - SysCompare 3
We are pleased to announce the release of SysCompare 3.0! The new version includes Active Directory and IP Subnet scans, bulk Excel exporting, custom queries, custom comparison views and more!
In addition to our email and telephone based support options, we are also happy to provide the following resources to assist with using, configuring or troubleshooting the use of SysCompare
Supporting You So You Can Support Others
Your company deserves to get the best value for your software dollar. A SysCompare Software Assurance Agreement is the key to ensuring your investment is protected
and you receive the best support you can.
Software Assurance Agreement
Software Assurance provides you with protection for your SysCompare software product licenses. Agreements are sold in one year increments and the initial cost (as well as renewal) are based on the current cost of the total number of licenses purchased or renewed. You may purchase Software Assurance at the time of your purchase or within 30 days of your purchase. After that time, you can only purchase Software Assurance with additional license purchases.
Technical Support Options
Technical support is available by email 24 hours a day and by phone Monday through Friday 9am to 5pm PST.
Customers with a Software Assurance Agreement should refer to the special contact email and phone support information on your contract for priority
support. Customers using the standard support channel are not guaranteed to receive priority support.
SysCompare Pro - With Software Assurance Agreement
- Unlimited Priority Email Support. Please be sure your email originates from your corporate email address or specify in your email your company for priority handling.
- Top Priority Helpdesk Ticket Processing and Response.
- Telephone support with Priority Handling and Response Time. Contact us at +1 503 427 1680 to receive support.
- Priority Feature requests and Design Change Request process
- Real-time online remote troubleshooting and support
- Rapid hotfix and patch release program
SysCompare Pro - No Software Assurance
- Unlimited Priority Email Support. Please be sure your email originates from your corporate email address or specify in your email your company for priority handling.
- Priority Helpdesk Ticket Processing and Response.
- Priority Feature requests and Design Change Request process
- Real-time online remote troubleshooting and support on a case-by-case basis
SysCompare LITE
- Email support, provided on a best-effort basis
- Helpdesk Ticket submission and base-effort response.